DATA PROTECTION AND COOKIES

The following privacy notice outlines how we collect, use, protect and transfer your personal data.

WHO ARE WE?

Tommys Models

HOW CAN YOU CONTACT US?

Email: data@tommysmodels.com

WHAT DO WE DO?

We sell model kits for you to put together and enjoy.

Tommys Models takes your privacy seriously and keeping our customers personal information safe and secure remains our top priority.  

HOW DO WE PROCESS DATA?

Customers: Customers of Tommys Models have provided personal data to our Sales Team for the purposes of ordering kits online. It is necessary for us to have up-to-date contact details for each customer in the event that any unforeseen circumstance affects your order, and we need to get in touch. We also use this information to maintain our standard of excellent customer service and care. Clients can opt-out of communications at any time

PERSONAL DATA COLLECTED 

The personal data that we collect are:

  • Name

  • Email Address

  • Address

CHILDREN'S PRIVACY

Tommys Models does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact us, and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.

PURPOSE AND LEGAL BASIS FOR COLLECTING YOUR DATA

Tommys Models takes your privacy very seriously, and we will never sell or rent your personal data to any third-party.

We need to obtain and process your personal data to provide you with our products and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL INFORMATION TO TOMMYS MODELS

In the event that you want to purchase a product from Tommys Models, certain personal information is required to enter into a contract with you. We will not be able to enter into a contract with you to fulfil an attempt to purchase a product if you do not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide products in these instances. 

WHO IS PROCESSING MY DATA?

Tommys Models are the Data Controller and processes your personal information for the purposes laid out in this privacy notice. Squarespace and PayPal act as Data Processor on behalf of Tommys Models, and have access to personal information only in cases that customer support or trouble shooting is required by Tommys Models. Further, they must process the personal information in accordance with this privacy notice and as permitted by applicable data protection laws.

WHY DO WE PROCESS YOUR DATA?

Your personal data is processed to:

  • Collect specific personal data (name, address, email) that is required to commence a contract to sell a product.

  • Engage in communication with you including order confirmation and requests to cancel or change orders.

  • Select relevant offers, promotions and information for you.

  • Estimate the number of customers we have.

  • Hold personal data that is required by law or to respond to legal process.

  • Hold for insurance purposes.

  • Store customer records.

Suppliers: Third party vendors or contractors may have provided personal data to Tommys Models for the purposes of a single or ongoing business transactions. This information will be retained in line with statutory financial obligations. 

WHERE DID WE GET YOUR DATA FROM/ WHAT DO WE DO WITH YOUR INFORMATION?

We get data from you when:

When you contact us about availing of our products; or when we complete a business transaction with you as a supplier of products or services.

Your personal data is collected when you provide it to us through our website, by email, social media, in writing or any other means by which you provide it to us. Tommys Models gives you access to information about your account and bookings through our website, for the limited purpose of viewing and updating that information ensuring the information we hold is correct and up to date. 

Our website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our website and to help improve the quality of service available on the site. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

If you fill out a form requesting more information from Tommys Models we ask that you provide your name, an email address and comments etc. We require these details to better understand the needs of visitors to this website and in order to provide any requested information promptly.

In the case of the above, Tommys Models maintains a database of information which may be held and used by us for purposes such as user profiling, administration, marketing research and to inform you about our services generally. 

LINKS

Our website may provide links to other sites. Privacy policies on these sites may differ from that on our site, and we advise that you review the other site's policies before providing personal information. While every care has been taken to ensure the high quality and standards of sites to which we link, Tommys Models can take no responsibility for the content of these sites.

SECURITY

Our website has security measures in place to protect the loss, misuse and alteration of the information under its control. Information held by this site is stored on password protected machines, behind a firewall and not accessible to the public via the Web.

SAFEGUARDING YOUR PERSONAL DATA 

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. All domains connected to Squarespace are automatically protected with SSL certificates. SSL secures connections and prevents hackers from impersonating you or stealing information.

Marketing: With your permission, we may send you SMS or Emails about our new products and offers.

How do you get my consent?

If we ask for your personal information for a secondary reason like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Withdrawing Consent 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, by contacting us at data@tommysmodels.com.

HOW LONG DO WE KEEP YOUR DATA FOR?

Customers: Tommys Models retains your personal data for as long as necessary to provide you with our products as our customers. Tommys Models are required under tax laws to keep your personal data for a minimum of 7 years.  Where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information. The criteria for which we would continue to process your personal information includes.

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information

  • Where processing is necessary for the establishment, exercise or defence of legal claims 

We currently monitor our active database and archive the details of clients who have not availed of our services for 5 years continuously.

Suppliers: We retain the personal data of any suppliers for as long as deemed relevant and legally necessary. 

DO WE SHARE YOUR DATA?

We may be legally obliged to share your data with government agencies, for example for financial compliance. We may also have interfaces with software providers that allow them to access your personal data. These situations are on the basis of a third-party data processor agreement which contain clear contractual safeguards for personal data.

Your personal data is shared only with Squarespace and PayPal in cases that customer support and troubleshooting is required for the website. Tommys Models do not share your personal information with any third party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

USE OF DATA PROCESSORS

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times. 

WHAT ARE YOUR RIGHTS AND WHO SHOULD YOU CONTACT? 

Individuals have rights over their personal data under EU Law. These rights are not absolute, and some qualifications and restrictions do apply. In summary, your rights are;

  • To be informed of how your personal data will be used before it is collected.

  • To access your personal data, and information on how your information is used after it has been gathered.

  • To have personal data corrected if it is incomplete, inaccurate or out-of-date. 

  • To request the removal or deletion of personal data where there is no compelling reason for its continued processing.

  • To restrict processing, or to 'block' processing of your personal data.

  • To data portability, having your data moved, copied or transferred from Tommys Models to another organisation in an easily readable format.

  • To object to direct marketing from us.

  • To lodge a complaint to the Data Protection Commission (contact details set out below).

In the event that you believe your privacy rights have been infringed, you also have the right to seek compensation through the courts. Tommys Models is committed to helping individuals exercise their rights.

In order to exercise any of the above rights, if you have a query, or if you would simply like more information in relation to our Data Protections, we recommend you contact Tommys Models at email: data@tommysmodels.com.

CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/ or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT DETAILS FOR THE OFFICE OF THE DATA PROTECTION COMMISSIONER

+353 57 8684800
+353 (0) 761 104 800
Lo Call 1890 252 231
info@dataprotection.ie

Data Protection Commissioner
Canal House
Station Road
Portarlington
Co.Laois

Cookies Policy

WHAT ARE COOKIES?

A cookie is a small amount of data that is sent to your browser from a website's computer and stored on your computer's hard drive. On our website, we use cookies to understand site usage, to improve the content, and to keep track of what products and services are purchased.

WHAT IS OUR COOKIE POLICY?

For the full Tommys Models website experience, and to make full use of personalised features, your computer or mobile phone will need to accept cookies. 

We use information from cookies to make your browsing experience better. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. Tommys Models uses Google Analytics to collect anonymous information about how visitors use our website. We use the information to compile reports and to help us improve our website. The information collected includes the number of visitors to the website, the pages they visited and where they have come to the website from. Our cookies don't store sensitive information such as your name, address or payment details.

If you'd prefer to restrict or delete cookies from our website, you can use your browser to do this. All browsers have the ability to block cookies. Simply visit the 'Help' menu of your particular browser to learn how to change your cookie preference. 

Please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage for more information.